Colin Shaw
Building Great Customer Experiences Colin Shaw 2 Revised edition

Name: Building Great Customer Experiences
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Author: Colin Shaw

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Inbunden Bok (2002) SEK 699

Building Great Customer Experiences

Colin Shaw

2 Revised edition

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success.

288 pages, Illustrations