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![Cover for Stephen E Heiman · The New Conceptual Selling: The Consultative Communication Process for Solution-led Selling (Pocketbok) [2 Revised edition] (2011)](https://imusic.b-cdn.net/images/item/original/918/9780749462918.jpg?stephen-e-heiman-2011-the-new-conceptual-selling-the-consultative-communication-process-for-solution-led-selling-pocketbok&class=scaled&v=1399495717)