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![Cover for Raik Stolletz · Performance Analysis and Optimization of Inbound Call Centers - Lecture Notes in Economics and Mathematical Systems (Pocketbok) [Softcover reprint of the original 1st ed. 2003 edition] (2003)](https://imusic.b-cdn.net/images/item/original/125/9783540008125.jpg?raik-stolletz-2003-performance-analysis-and-optimization-of-inbound-call-centers-lecture-notes-in-economics-and-mathematical-systems-pocketbok&class=scaled&v=1450770666)