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![Cover for Michael Klinkers · Quality Level Agreements: Reduzierung Von Qualitatsunsicherheit in Kundenintegrationsprozessen - Business-To-Business-Marketing (Pocketbok) [2001 edition] (2001)](https://imusic.b-cdn.net/images/item/original/011/9783824474011.jpg?michael-klinkers-2001-quality-level-agreements-reduzierung-von-qualitatsunsicherheit-in-kundenintegrationsprozessen-business-to-business-marketing-pocketbok&class=scaled&v=1395320220)