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2010 edition
Service- Und Ereignisorientierun...
(2010)
Daniel Jobst
SEK 679
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![Cover for Daniel Jobst · Service- Und Ereignisorientierung Im Contact-Center: Entwicklung Eines Referenzmodells Zur Prozessautomatisierung (Pocketbok) [2010 edition] (2010)](https://imusic.b-cdn.net/images/item/original/872/9783834924872.jpg?daniel-jobst-2010-service-und-ereignisorientierung-im-contact-center-entwicklung-eines-referenzmodells-zur-prozessautomatisierung-pocketbok&class=scaled&v=1408606300)