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![Cover for Chris Denove · Satisfaction: How Every Great Company Listens to the Voice of the Customer (Pocketbok) [Reprint edition] (2007)](https://imusic.b-cdn.net/images/item/original/647/9781591841647.jpg?chris-denove-2007-satisfaction-how-every-great-company-listens-to-the-voice-of-the-customer-pocketbok&class=scaled&v=1408576718)