The Heart of Business

Having recently stepped down as chairman and CEO of Best Buy, Hubert Joly shares the leadership principles illustrated by multiple vivid and concrete stories that underpinned the remarkable resurgence of Best Buy and that he believes are at the heart of business: pursue a noble purpose, put people at the center, embrace all stakeholders, and treat profit as an outcome. There was a time when many would call this a soft philosophy. But times have changed. The world and business are facing unprecedented challenges. Business can be, in fact needs to be a force for good. Joly himself transformed from a hard-charging, deeply analytical McKinsey consultant to a leader who believes in what he calls human magic or how to mobilize people to give their best, which translates into extraordinary performance. In this book, Joly offers a set of essential leadership principles and provides concrete advice on how to turn them into action, including how to turn around a business without everyone hating you, how to develop and implement a strategy in a way that truly inspires and mobilizes, how to concretely embrace and align all stakeholders around a noble purpose, how to unleash human magic and create outcomes that defy logic, and how to become a great leader by pursuing a noble purpose and embracing your humanity.