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Assessing Service Quality: Satisfying the expectations of library customers 3:e utgåva
Peter Hernon
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Assessing Service Quality: Satisfying the expectations of library customers 3:e utgåva
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Media | Böcker Pocketbok (Bok med mjukt omslag och limmad rygg) |
| Releasedatum | 31 maj 2015 |
| ISBN13 | 9781783300594 |
| Utgivare | Facet Publishing |
| Antal sidor | 232 |
| Mått | 280 × 218 × 15 mm · 610 g |
| Språk | Engelska |
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