Tipsa dina vänner om produkten:
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Matthew Dixon
Pris
SEK 209
Beställningsvara
Förväntad leverans 11 - 18 feb
Lägg till din iMusic-önskelista
Eller
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Matthew Dixon
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems. This book presents a breakthrough idea about how to win customer loyalty.
256 pages
| Media | Böcker Pocketbok (Bok med mjukt omslag och limmad rygg) |
| Releasedatum | 26 september 2013 |
| ISBN13 | 9780241003305 |
| Utgivare | Penguin Books Ltd |
| Antal sidor | 256 |
| Mått | 153 × 233 × 19 mm · 318 g |
Visa alla
Fler produkter med Matthew Dixon
Andra har också köpt
![Cover for Erik Peterson · The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale (Inbunden Bok) [Ed edition] (2015)](https://imusic.b-cdn.net/images/item/original/715/9780071849715.jpg?erik-peterson-2015-the-three-value-conversations-how-to-create-elevate-and-capture-customer-value-at-every-stage-of-the-long-lead-sale-inbunden-bok&class=scaled&v=1647908850)
![Cover for Daniel H. Pink · A Whole New Mind: Why Right-Brainers Will Rule the Future (Pocketbok) [Annotated edition] (2006)](https://imusic.b-cdn.net/images/item/original/710/9781594481710.jpg?daniel-h-pink-2006-a-whole-new-mind-why-right-brainers-will-rule-the-future-pocketbok&class=scaled&v=1408556889)
![Cover for Anders Matthesen · Ternet Ninja: Ternet Ninja 2 (Inbunden Bok) [1:a utgåva] (2019)](https://imusic.b-cdn.net/images/item/original/646/9788763859646.jpg?anders-matthesen-2019-ternet-ninja-ternet-ninja-2-inbunden-bok&class=scaled&v=1561196741)
![Cover for Jan Carlzon · Moments of Truth (Pocketbok) [New edition] (2001)](https://imusic.b-cdn.net/images/item/original/803/9780060915803.jpg?jan-carlzon-2001-moments-of-truth-pocketbok&class=scaled&v=1423688096)
![Cover for Kenneth Waltz · Man, the State, and War: A Theoretical Analysis (Pocketbok) [Revised edition] (2001)](https://imusic.b-cdn.net/images/item/original/376/9780231125376.jpg?kenneth-waltz-2001-man-the-state-and-war-a-theoretical-analysis-pocketbok&class=scaled&v=1545801820)
Se alt med Matthew Dixon ( t.ex. Pocketbok och Inbunden Bok )