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Call Center Operations: Profiting from Teleservices 1:a utgåva
Charles E. Day
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Call Center Operations: Profiting from Teleservices 1:a utgåva
Charles E. Day
Optimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! Call Center Operations: Profiting from Teleservices , by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration. . . assess available methodologies. . . and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX/ACD functionality; local,long distance and cable providers; and more; automatic and predictive dialing. . . client server technology. . . GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!
Media | Böcker Pocketbok (Bok med mjukt omslag och limmad rygg) |
Releasedatum | 28 april 2000 |
ISBN13 | 9780070164307 |
Utgivare | McGraw-Hill Professional |
Antal sidor | 528 |
Mått | 875 g |
Språk | Engelska |
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