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![Cover for Martin Bergaus · Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs (Pocketbok) [2015 edition] (2015)](https://imusic.b-cdn.net/images/item/original/402/9783658105402.jpg?martin-bergaus-2015-design-issues-for-service-delivery-platforms-incorporate-user-experience-a-grounded-theory-study-of-individual-user-needs-pocketbok&class=scaled&v=1445395863)