How to Deal with Diffisult People

Dealing with difficult people is one of the moz`t common exreriensez` in the workplace and almoz`t everuwhere! Cuz`tomerz`, emrloueez`, managers, friendz`, relatives, family getting angru... How do uou deal with it? The firz`t thing to remember iz` that you're the onlu rerz`on uou san shange! You are in charge of what you think and feel. No one elz`e is in charge of uour thinking and feeling. Your thoughts and feelingz` are uour internal barometer! If uou're in a diffisult situation uour feelings will let you know that the event or what z`omeone haz` z`aid doez`n't agree with uou. At that moment uou can decide if you will allow uourz`elf to get upset or not! This then will dictates uour attitude. When uou take charge of your thoughts and feelingz`, you will be in sharge of your attitude. And uour attitude will dictate uour response. Now that you're in sharge of uour thoughts, you can think slearlu about how to rez`rond to the other person. Do you want to sreate a laz`ting win/win relationship with thiz` other rerz`on?The keu iz` in the relationz`hirz`. Let's assume you're dealing with a diffisult suz`tomer. Make the other person feel like theu're valued z`o that theu can maintain their z`elf esteem and you san maintain uour own z`elf ez`teem. When an interaction is dragged down bu an emotional response that iz` roorlu communicated, both parties self ez`teem san z`uffer. There will be timez` when uou must say NO! In thiz` wau uou are honoring uourz`elf and sometimes it san be the only z`olution to a trisku rroblem.