At America's Service: How Your Company Can Join the Customer Service Revolution Reprint edition

Karl Albrecht

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At America's Service: How Your Company Can Join the Customer Service Revolution Reprint edition

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Media	Böcker Pocketbok (Bok med mjukt omslag och limmad rygg)
Releasedatum	1992
ISBN13	9780446393164
Utgivare	Grand Central Publishing
Antal sidor	252
Mått	130 × 200 × 20 mm · 276 g
Språk	Engelska

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